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| About Us Thermometers Direct Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Thermometers Direct Ltd Unit 2, Blackwater Trading Estate Blackwater Way Aldershot Hampshire GU12 4DJ United Kingdom Phone: 01252 341000 Fax: 01252 313892 Email: sales [at] thermometersdirect [dot] co [dot] uk VAT Registration Number 880 0035 55 Company Number 05612753 Please Note our Regestered Company address is:- MM House, 3 - 7 Wyndham Street, Aldershot, Hampshire, GU12 4NY Producer Registration Number: WEE/KC0053TQ |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are charged at the ordering stage. You may send your credit card information via phone, fax, snail mail or BUT NOT over the Internet in a email. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Some of the pictures may change very slightly from the actual thermometer recived. This is because the makers do update some of the thermometers. |
| Shipping And Handling Mail Order takes on average between 2 - 5 working days, which is delivered by Royal Mail 1ST CLASS.(But being Royal Mail can take Longer) Air Mail to the EU can take upto 10 days COST £2.50Per Order FOR UK and £15.00 FOR EUROPEAN ORDER NEXT DAY COST £6.50, UK Only Next working day delivery is extra but we can not be held liable for the carriers delaying the parcel, Delivery can be between 8.30 am too 6pm, (WEEKENDS AND BANK HOILIDAYS ARE NOT INCLUDED IN WORKING DAYS) Highlands and Islands / IV BT, IM TR 21-25, HS, KA27,28, KW1-3, 5-15, PA20-49, 62-77,61,78,PH17-26, 30-44, 49-50, ZE1-3 postcodes takes 48 hours ORDERS OVER £65 POST FREE (Excluding European Orders) For those orders over £65 we will send Post Free. To 1 address if more then 1 address per order, a delivery charge either £6.50 or £2.50 will be added Once the parcels have left our premises the responsibility for delivery is with the Royal Mail or our Carrier. |
| Delivery Schedule We process your order right away. We will normally send your order to you in 1 - 5 business days . International orders are generally received in under 10 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added or current rate. All other orders are VAT free. |
| Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. SORRY we are unable to accept Visa Electron Cards (4917) or cards that start with 4508 or 4844 as are wipe only cards, as we process transactions on a PQD machine we can not take these cards. |
| Guarantee If a item is broken, please inform us within 10 working days of having the item and we will arrange a replacement within 3 working days. (subject to stock holding). All products have a 1 Year warranty against defects in either components or workmanship during the year. Products that are defective will be replaced or repaired free of charge, once we have recived the unit for inspection. As we do not cover abnormal storage conditions, incorrect use, accidental damage, accidental misuse, abuse, neglect, misapplication or modification of our products. Please contact us if a problem occurs Most hand held digital thermometers are not waterproof, ONLY the metal probe can be used for liquids, NOT the handle and Not the cables. YOUR thermometer is NOT guaranteed if water gets into the handle PLEASE use waterproof thermometers if you need to get the handle wet. To clean a metal probe just use cleaning wipes. |
| Contacting us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01252 341000 (International +44 01252 341000) or fax us on 01252 313892 or write to us at Unit 2, Blackwater Trading Estate Blackwater Way Aldershot Hampshire GU12 4DJ United Kingdom |
| Privacy Policy Thermometers Direct Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). We only send newsletters if you sign up for these, Please see our news page to sign up or to cancel, PLEASE NOTE we will not be sending newsletters out al the time just now and then when we have somthing intersting to say and ONLY to those that sign up to the newsletter. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. The person responsible for this is Adrian Green. We will not share your personal information with any other parties. We do not send random marketing emails to personal email addresses (spam). The Information collected is you name, address, phone number any details that you enter while ordering this is used to send the order to you at the correct delivery address and to collect the funds owed to Thermometersdirect.co.uk from your order. We only use the information collected by this site to process the order The information collected on ordering includes, Name, Address, Phone Number, card details, delivery address details and e-mail address no other information is collected by the site or us. We will not contact you unless we have to. No other person will be e-mailed. We will only use the personal data to contact you if there and only if there is a problem with an order of which you have requested and in accordance with the Data Protection act 1998. We are Data Protection Registered and your personal detail are not linked to the Internet in any way, the database is held completely off line as a security measure. If you want to see what information we hold about you please contact us and we will copy the database page by screen grab and send it to you all FREE OF CHARGE. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If you have any problems please phone, write, or e-mail Thermometers Direct and we will endeavor to sort out the problem. Please phone 01252 544263 between 9.30am and 5.30pm GMT Monday - Friday. Call costs will change depending on how you phone but this is a Standard Bt Phone line, NO PREMIUM RATES HERE Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days if delivery is to the UK. If an item needs replacing please phone 01252 341000 or e-mail, so we can make arrangements. If the goods are faulty the goods will be replaced / repired free of charge or for a full refund if sent back within 30 days of you receiving the goods. BUT you must phone or email in the 1st instance as its not always required to send the goods back. If you do just send the goods back POSTAGE WILL NOT be Refunded. Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem A calibrated thermometer if ordered in error / or not wanted can only be returned upto 10 days after purchase because the certificate has a expiry date Complaints are handled on a one to one bases by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 3 days of the complaint, all complaints will remain confidential and fair. If you no longer require the goods that you have ordered you can return them within 7 working days, that begin on the day after you have received the goods. We can not refund the cost of the postage. If the parcel was sent FREE postage then we shall take £6.36 of the refund (including VAT) from the refund, to cover our postage costs. This is your right to a cooling off period. We will refund Your Money within 30 days of us receiving the goods. Please when sending the goods back get a Proof of posting or even insure the goods in case it gets lost. When returning unwanted items. These must be NOT be used, must come with the invoice and in retail packaging otherwise we are unable to refund the item. Medical Thermometers, can not be returned Unless faulty If the goods get lost we can not refund the money but you should be able to make a claim through the shipper i.e. Royal Mail or Parcel Force. We can not refund items that are in a unsaleable condition i.e have been used unless they are faulty This does not affect your statutory rights. Thermometers Direct Ltd is committed to achieving full conformance to environmental legislation including the RoHS (2002/95/EC) the Restriction of the use of certain Hazardous Substances in Electrical and Electronic Equipment) and WEEE (2002/96/EC Waste Electrical and Electronic Equipment) Directives. Producer Registration Number: WEE/KC0053TQ All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol ( Wheeled Bin crossed out symbol) to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE): As a distributor of EEE, we must take-back household WEEE from UK consumers and has decided to fulfil its obligations in this area by Using the DHL Compliance scheme. This will ensure that WEEE is disposed of by customers or by us in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. Once we have WEEE, these then are taken away by DHL for re-use or re-Processing. You are more then welcome to take Weee to a Local Weee Recyling centre. An online search facility to help you identify a DCF near you is available on the following website: www.recycle-more.co.uk If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste. Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health. The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive. For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007. The major provisions of the WEEE Directive are: All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment. Improve re-use/recycling of WEEE. Ensure the separate collection of WEEE. Inform the public about their role in dealing with WEEE. Which products fall under the legislation and how do I recognise them? The WEEE Directive divides Electronic and Electrical Equipment into ten categories: Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.) Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.) Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.) Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.) Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.) Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.) Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.) Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.) Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.) Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.) Glossary: DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme. DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry EEE (Electronic and Electrical Equipment) WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above). If you have brought thermometers from us, we will be happy to recive the thermometers back for Weee disposil. YOU dont have to buy like for like to return your Weee we will accept all weee brought from us Please provide proof of purchase when return a thermometer. Thermometers can be returned to :- Thermometers Direct Ltd Unit 2, Blackwater Business Park Blackwater Way Aldershot GU12 4DJ ---------------------------------------------- Approximately 3% of all household batteries are recycled in the UK, which is a very small amount. A majority of old batteries end up in landfill, where they can leak harmful chemicals into the soil. You should find out how and where you can recycle batteries to reduce their harmful impact on the environment We do not sell over 1 Ton of batteries a year and do not need to provied Recycling Facilites for these. PLEASE recycle batteries at many Household Waste & Recycling Centres (HWRCs). http://www.recycle-more.co.uk/banklocator/banklocator.asp |
| Remittance Terms Goods sold remain the property of Thermometers Direct until paid in full, under UK Law. Errors and omissions are not accepted. This does not affect your statutory rights. Producer Registration Number: WEE/KC0053TQ |
Email if you have a problem, sales@thermometersdirect.co.uk or Phone 01252 341000
